How can we help?
Search our most common questions about orders, shipping, returns, and more.
Orders & Payments
How do I place an order?
Browse the shop, choose your size and color, add items to your cart, then head to checkout. Enter your shipping details and pay securely — most orders are confirmed instantly.
What payment methods do you accept?
Payments are processed securely through Square, which accepts all major credit and debit cards. Your card details are never stored on our servers.
Can I change or cancel my order after placing it?
We process orders quickly, so contact us as soon as possible with your order number. If the order has not yet shipped, we will do our best to update or cancel it.
Will I get an order confirmation?
Yes. Right after payment you will see a confirmation page, and within a few seconds we email you a confirmation with a PDF receipt attached.
Do you charge sales tax?
Tax is calculated automatically at checkout based on your shipping address, so the total you see before paying is the final amount.
Shipping & Tracking
How much is shipping and how long does it take?
Shipping is a flat $12.99 via UPS Ground, with delivery in about 5-7 business days. Orders over $150 ship free. Most orders are processed within 1-2 business days before they ship.
How do I track my order?
Visit the Track Your Order page and enter your order number and email. Once your order ships and a tracking number is added, it will appear there along with a link to follow your package.
Where is my tracking number?
A tracking number is added once your order ships. You can always find the latest status on the Track Your Order page, and it also appears on your PDF receipt once shipped.
Do you ship internationally?
At this time we ship within the United States. Reach out if you have a specific request and we will let you know what is possible.
My package says delivered but I did not get it. What now?
Please check around your property and with neighbors first, then contact us with your order number so we can help investigate with the carrier.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and in original condition. Approved returns within the window are issued as store credit.
How do I start a return or exchange?
Contact us with your order number and the reason for the return. We will review your request and send the next steps. Please do not send items back before contacting us.
I received a damaged or wrong item.
We are sorry about that. Contact us right away with your order number and a photo of the issue, and we will make it right at no extra cost to you.
Who pays for return shipping?
Customers cover return shipping unless the item was defective, damaged, or incorrect due to an error on our end.
Products & Sizing
How do your sizes run?
Our apparel generally fits true to size. Check the size details on each product page, and if you are between sizes we usually suggest sizing up for a relaxed fit.
How should I care for my apparel?
For the longest-lasting print, machine wash cold inside-out and tumble dry low. Avoid bleach and ironing directly over any printed design.
Will colors look exactly like the photos?
We work hard to show accurate colors, but slight differences can occur due to screen settings, lighting, and production. The actual product may vary a little.
About Awetism Apparel
What does Awetism Apparel stand for?
We are an autism-awareness apparel brand with a simple message: Be Different. Be Awesome. Our designs celebrate neurodiversity, acceptance, and inclusion.
Does my purchase give back?
Yes — a portion of every sale goes toward supporting autism organizations, so every order helps spread awareness and support the community.
How can I contact a real person?
You can reach our team any time through the Contact page, call us at 1-833-429-3847, email us at info@awetismapparel.com, or chat with Angela, our on-site assistant, in the corner of any page.
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Still need a hand?
Our team and our assistant Angela are here to help with anything we did not cover.
